Online Account Access & Bill Pay
Please be aware that when paying online (except utilities) there is a charge for online pay from our vendor Point and Pay. You can always still pay in person at City Hall by either using the drop off box in front on Delta Avenue or seeing us during posted business hours at the window.
The charges are a flat fee of $3.00 for E-Checks up to $10,000. Over $10,000 it is a flat fee of $10.00.
Credit/Debit Cards are 3% with a $2.00 minimum charge on cards.Online Payments
-Delinquent Personal Property
The City of Gladstone Utility Billing Office is open
Monday through Friday 9am to 4pm.
Payment may be made through our online site, web app, drop box (located outside City Hall), in person at the cashier window or through the U.S. mail. Autopay can be set up with a credit / Debit card or checking / savings account on our web-based applications. Autopay set up through the office is checking account only.
Meters are read for usage the first workday of each month. Utility bills are due by 4pm on the 14th of each month. if the due date falls on a weekend or a holiday it will be the next business day. Bills are sent out between the 18th and the 21st of each month.
New Service Request
Residential Customer Service
Commercial Customer Service
Policies and Forms
Utility Dispute Form
Autopay (ACH) Form
Emergency Medical Waiver
Revenue Bond Act
Senior Account Update