Online Account Access & Bill Pay


Online Account Access & Bill Pay


Please be aware that when paying online (except utilities) there is a charge for online pay from our vendor Point and Pay. You can always still pay in person at City Hall by either using the drop off box in front on Delta Avenue or seeing us during posted business hours at the window.

The charges are a flat fee of $3.00 for E-Checks up to $10,000. Over $10,000 it is a flat fee of $10.00. 

Credit/Debit Cards are 3% with a $2.00 minimum charge on cards.

Online Payments
-Tax Payments (Closed 2-28 - Re-opens 7-1)
-Delinquent Personal Property
-Miscellaneous Invoices
-Special Assessments

Access or pay on utility account
Customers can also call 855-232-9050 for our 24/7 automated payment line.
Please call 906-428-3737 x 2 with any questions or to get you started.

The City of Gladstone Utility Billing Office is open 
Monday through Friday 9am to 4pm. 

Payment may be made through our online site, web app, drop box (located outside City Hall), in person at the cashier window or through the U.S. mail. Autopay can be set up with a credit / Debit card or checking / savings account on our web-based applications. Autopay set up through the office is checking account only. 

Meters are read for usage the first workday of each month. Utility bills are due by 4pm on the 14th of each month. if the due date falls on a weekend or a holiday it will be the next business day. Bills are sent out between the 18th and the 21st of each month. 

Utility Deposits for Renters
          Residential                                 $500
          Lakeview Apts, 708 Delta Apts, 724 Delta Apts, 
          and 905 Delta Apts                   $200
          Commercial starts at                $500 (dependent on business type)

Utility Forms
                New Service Request
                                Residential Customer Service
                                Commercial Customer Service
                Policies and Forms
                                 Utility Policy
                                 Request for Utility Bill Review
                                  Autopay (ACH) Form
                                  Emergency Medical Waiver
                Landlord Forms
                                   Lein Waiver
                                   Revenue Bond Act
            Bill Inserts
                          Recycling Flyer
                                   Senior Account Update

Mobile app